Statistics show that 40% of employees report feeling overwhelmed by unresolved conflict in the workplace. This training will provide junior to mid-level professionals with the tools and strategies needed to successfully resolve conflict and produce a win-win outcome. Through this training, participants will gain a better understanding of what leads to conflict, learn how to identify and manage sources of conflict, and develop effective communication skills to manage conflict with customers. Participants will also learn how to create an effective atmosphere and develop appropriate solutions to deal with difficult situations. Source: Harvard Business Review, “The High Cost of Conflict in the Workplace” (2020).

Identifying and managing conflict sources and the negative impact of unresolved conflicts

Developing effective strategies for dealing with business communication challenges

Understanding conflict management techniques and managing difficult situations effectively