Uphuman requires a commitment from clients who purchase a coaching package. All contracts are binding, and as such, we do not offer refunds on coaching services. Our goal is to coach you to your highest level of success, and part of that requires a full investment from you. When refunds are an option, it can create a situation where you may not be fully committed to the work, which may negatively impact your progress. Therefore, we strongly recommend that you decide before purchasing your package and committing to work with us that we are the right coach for you.
If you need to reschedule a coaching session, you may do so by providing 48 hours notice in advance of your session and making up the session within a week of the originally scheduled date. Sessions not cancelled 48 hours in advance will not be eligible for make-ups. We ask that you prioritise this work to receive the full benefit of your coaching package. We are committed to helping you achieve your goals and providing you with the support and tools you need to succeed.